GENERAL CONDITIONS OF USE OF THE MEDIKTOR WEB PLATFORM

Version 1.2 of April 29, 2024

1. OWNERSHIP

These general conditions regulate the use of the service(s) (hereinafter, the "General Conditions of Use") associated with the web platform https://www.mediktor.com/es and https://my.mediktor.com/ (hereinafter, the "Platform") and the Application, both services related to the Mediktor software (hereinafter, "Mediktor"), and which is under the ownership of TECKEL MEDICAL S.L., a Spanish company, domiciled at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, registered in the Mercantile Registry of Barcelona in Volume 46.461, Folio 190, Page B-413.671 and holder of C.I.F. n.º B-65.642.019.

PLEASE NOTE THAT MEDIKTOR DOES NOT MAKE ANY MEDICAL DIAGNOSIS. PLEASE CONSULT A MEDICAL PROFESSIONAL IF YOU ARE CONCERNED ABOUT YOUR HEALTH. IN CASE OF EMERGENCY, YOU SHOULD CONTACT EMERGENCY SERVICES IMMEDIATELY. ALWAYS CONSULT YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS ABOUT ANY MEDICAL PROBLEM. YOU SHOULD NEVER DISREGARD THE PROFESSIONAL ADVICE OF A PHYSICIAN OR CANCEL AN APPOINTMENT WITH A PHYSICIAN BECAUSE IT IS BASED ON INFORMATION YOU HAVE READ IN THE SERVICES.

2. DEFINITIONS

For the purposes of these General Conditions of Use, the following definitions shall apply:

1. Mediktor: Mediktor is an advanced Artificial Intelligence (AI)-based medical chatbot for triage and pre-diagnosis. It functions as a digital medical assistant that directs patients to the most appropriate healthcare service. This white label Saas (software as a service) was designed to integrate with: health insurers, emergency services, Digital Front Door Hospital, pharmaceutical industry and telemedicine.

The MEDIKTOR medical software offers two modes of interaction to improve communication between the patient and the system, ensuring an accurate and efficient experience:

• Mode 1: Conversational (LLM), using free text or voice. The patient must verify that the chatbot has correctly understood what they are communicating, ensuring that the information interpreted by the system is accurate and that there are no misunderstandings.
• Mode 2: Interactive, using selection buttons. This mode facilitates guided interaction, allowing the patient to choose from predefined options to improve the accuracy and clarity of communication.

This software is a device that makes use of Natural Language Processing (NLP) technology to provide a humanised conversational chatbot. This technology is also white-box, making the software fully transparent and understandable. In addition, it provides a user experience that advises on their symptoms in less than 3 minutes through a questionnaire available in 17 languages.

Mediktor is intended for anyone who is interested in receiving health information for themselves or for another person, such as a relative or ward, as well as for any health issue and/or medical condition.

2. The Service or the Services: Through Mediktor, the Service Provider facilitates to the users the information, request, access and/or use of the services or contents (hereinafter, the "Service" or the "Services"), developed or made available by the Technology Provider under the terms and conditions provided by the Technology Provider for each case.

In that sense, the Services currently included in Mediktor are the following:

• Symptom Evaluator or Mediktor Chatbot: After a brief interrogation, Mediktor displays a list of diseases related to the information provided by the user. Mediktor can recommend the urgency with which a specialized consultation should be received, as well as offer the possibility to share all the information provided by the user with a health professional.
• Dictionary: Mediktor offers the user a dictionary of diseases with a detailed description of all of them. The user can also consult the medical specialties and their description.
• Mediktor Teleconsultation or Chat: Mediktor offers a secure platform to interact with health professionals. Through this service, the user can obtain initial medical advice, never a diagnosis, since this would require a physical examination and that is not possible through this medium.

In any case, the Technology Provider reserves the right to modify and/or update the Services.

• Technology Provider: The Technology Provider corresponds to the developer and owner of the Mediktor software.

For the purposes of these Terms of Use, the Technology Provider shall be TECKEL MEDICAL S.L., a company of Spanish nationality, domiciled at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, registered in the Mercantile Registry of Barcelona in Volume 46.461, Folio 190, Page B-413.671 and provided with C.I.F n.º B-65.642.019.

• Service Provider: If applicable, the Service Provider shall correspond to the one who, after having contracted the Mediktor software from the Technology Provider, provides users with the information, request, access and/or use of the services or contents developed by the Technology Provider.

For the purposes of these Terms of Use, the Service Provider shall be TECKEL MEDICAL S.L., a company of Spanish nationality, domiciled at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, registered in the Commercial Registry of Barcelona in Volume 46,461, Folio 190, Page B-413,671 and provided with C.I.F n.º B-65.642.019.

Notwithstanding the foregoing, TECKEL MEDICAL S.L. may contract or integrate technologies developed by third parties in order to improve the performance, efficiency, or security of the Mediktor software—including, but not limited to, language models (LLMs) offered by providers such as Amazon, among others.

In such cases, TECKEL MEDICAL S.L. shall retain full responsibility for the ownership, operation, and legality of the Mediktor software, without prejudice to the fact that each external technology provider shall be liable to TECKEL MEDICAL exclusively for any failures, interruptions, or incidents attributable to its own technology layer or integrated service.

• User: natural person who fully and unreservedly accepts each of the provisions included in these General Conditions of Use according to the version published at the time he/she accesses the navigation and use of the Services.
• Location of the Service: The Service will be located in Barcelona, as this is the domicile of the Technology Provider from where the Services will be developed.

3. OBJECT

These General Terms of Use apply to your use of the Services and contain the terms governing your use of the Platform and/or the Application. It is important that you have read and understood these General Terms of Use together with our Privacy Policy before using the Services.

Likewise, the Technology Provider makes available to the users of the Services the e-mail addressinfo@mediktor.com so that they can raise any questions about these General Conditions of Use or the operation of the Platform or the Application.

4. SERVICE USERS

Users of the Service, whether registered or not, must be at least (18) years of age, being prohibited its use by other users under that age, so you assume responsibility for compliance with this condition, declaring to have the minimum age to access and use the Services. The Technology Provider, as well as the Service Provider may, at any time, request any supporting documentation necessary to verify compliance with this condition.

In case of violation by users of the terms and policies to which the Services are subject, the user may be prevented from accessing them, as well as suspend the Services that were being provided or, if any, deactivate user accounts, without this determining the right to any refund or monetary compensation for them.

Likewise, in the event that the user considers that he/she is no longer in agreement with these General Conditions of Use, he/she agrees to stop using the Services immediately.

5. WARNINGS AND CONTRAINDICATIONS

1. Warnings

Please note that the information provided through the Services is for informational purposes only and is NOT in the nature of a medical consultation and is not an adequate substitute for medical advice obtained from a physician, general practitioner or other health care provider. In addition, the information entered by the user must be true in order to ensure an appropriate outcome.

2. Contraindications

Do not use the Services for diagnosed health problems that require immediate intervention.

In no case does the Service offer diagnoses for medical conditions, nor does it prescribe how to treat any medical problem the user may have.

In no case should the Service be used as a substitute for the diagnostic process to provide medical advice, diagnosis, prognosis, observation or individualized firm treatment of patients.

Finally, if you have any medical issues related to the information you have entered on the Application and/or Platform, you are solely responsible for whether or not you choose to consult a medical professional for such purposes.  Therefore, you should NOT take any action based on the information provided on the Services without first consulting a physician or other medical professional.

6. GENERAL CONDITIONS OF ACCESS AND USE OF SERVICES

3.      Access to and use of the Services is free of charge.

Access to and use of the Services by users is free of charge.

4. Navigation, registration and data forms

In general, the initial access or navigation to the Platform and/or Application does not imply or determine the prior registration of the users.

However, the Technology Provider may condition the provision of certain Services, or access to the contents offered through the same, to the prior registration of the user in the same, as well as the completion by the user of the corresponding data forms.

The Technology Provider reserves the right to unilaterally modify, at any time, the registration system or the data forms provided in the Services for legal, technical or corporate reasons, or in accordance with any self-regulatory processes to which it may be subject.

5. Truthfulness, accuracy and timeliness of the information provided by the user.

The data entered by the Users in the corresponding registration forms or in the data collection forms provided through the Platform and/or Application must be, at all times, accurate, current and truthful and will be processed by the Technology Provider (on its own account or on behalf of the Service Provider), in accordance with Spanish legislation on personal data protection (in the case of personal data).

The advice and recommendations of the Services are based on the truthfulness and accuracy of the information provided by the user. Therefore, neither the Technology Provider nor the Service Provider shall be liable for the lack of truthfulness, accuracy and completeness of the content due to the User's failure to provide truthful and accurate information through the Platform or the Application.

The user (or his/her legal representative) shall be solely liable for any false, inaccurate or outdated statements made and for any damages caused in this regard to the Technology Provider, the Service Provider or third parties as a result of the breach of this duty.

6. Obligation to make correct and responsible use of the Services.

The user agrees to use the Services in a reasonable manner in accordance with the current regulations, these General Conditions of Use, the particular conditions of the services, the privacy policy and other notices, regulations of use, and instructions made known to them, morality and good customs, generally accepted, and public order.

In case of breach of such commitments, both the Technology Provider and the Service Provider reserve the right to exclude, prohibit or deny access to the Services, without prejudice to the possibility of exercising by the Technology Provider and/or the Service Provider any legal and/or judicial actions deemed to be of interest in relation to their legitimate interests and rights (their own or those of third parties).

7. Modifications

The Technology Provider reserves the right to modify at any time and without prior notice, the content of these General Conditions of Use, the design, presentation and/or configuration of the Platform and/or the Application, as well as some or all of the services provided through the same, as well as to add new services. Users agree to review these Terms and Conditions of Use periodically for such updates.

The navigation, as well as the simple access to the Services, implies the acceptance of any modification introduced. An updated version of these General Conditions of Use will be permanently available on the Platform and/or the Application.

7. NON-PERMITTED USES

It is PROHIBITED to the users of the Services:

1. Use any of the services or content available through the Services for illicit purposes or effects, prohibited in these conditions, harmful to the rights and interests of the Technology Provider, or third parties. Unlawful purposes shall be considered, among others, the use by users of the services or content available for profit, commercial purposes, theft of business secrets or know-how, promotional, advertising, encouraging participation in all types of games of chance, lotteries, sweepstakes or bingo and data collection from third parties. The use of the services and contents on the Platform and/or Application are of a purely corporate or personal nature as provided in these Terms and Conditions and are intended exclusively for users authorized by the Technology Provider for this purpose.
2. Providing false, denigrating, slanderous, libelous information or information that affects the rights to honor, privacy and self-image of third parties.
3. Damage, disable, overload, impair or impede the normal use of the services through the Platform and/or Application, as well as cyberattack in any way the Platform and/or Application, systems or associated processes.
4. Transmit, communicate or make available to third parties, information, data, content, messages and, in general, any kind of content that:

1. in any way that is contrary to, disparages or infringes upon the fundamental rights and public liberties recognized in the Constitution, international treaties and other applicable legislation, particularly with respect to disabled persons and other particularly vulnerable groups such as minors or the elderly;
2. in particular, is contrary to the right to honor, to personal and family privacy or to one's own image;
3. or contradicts or infringes the fundamental right to privacy and protection of personal data.
4. induces, incites or promotes actions that are illicit, criminal, denigrating, defamatory, defamatory, infamous, violent or, in general, contrary to the law, generally accepted morals and good customs or public order;
5. induces, incites or promotes discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition;
6. incorporates, makes available or allows access to elements, messages and/or services that are illegal, pornographic, criminal, violent, offensive, harmful, degrading or, in general, contrary to law, morals and generally accepted good customs or public order;
7. induces or may induce an unacceptable state of anxiety or fear;
8.  induces or incites to engage in practices that are dangerous, risky or harmful to the health and physical or psychological balance of persons;
9. is protected by any intellectual or industrial property rights belonging to third parties, without the user having previously obtained from their owners the necessary authorization to carry out the use that he/she makes or intends to make;
10. violates the secrets of the Technology Provider or any other third party;
11. is false, ambiguous, inaccurate, exaggerated or extemporaneous, in such a way that it induces or could induce to error about its object or about the intentions or purposes of the communicator;
12. in any way impairs the credit of the Technology Provider or any third party;
13. constitutes, as the case may be, unlawful, misleading or unfair advertising and, in general, constitutes unfair competition;
14. incorporates viruses or other physical or electronic elements that may damage or prevent the normal operation of the social network, the system or computer equipment (hardware and software) of the Technology Provider, or third parties, or that may damage electronic documents, digital content and files stored on such systems or computer equipment;
15. cause, due to its characteristics (such as format, extension, etc.) difficulties in the normal operation of the services or access to the Services or their contents;

In the event of violation of these prohibitions by the users in question, and from the moment of reliable knowledge of the facts by the Technology Provider and/or by the Service Provider, both may issue to the same as many warnings as may be necessary in order to immediately cease such activities/actions; promote their immediate withdrawal or rectification; as well as not to transmit or simply not to take into consideration, where appropriate, possible evaluations, opinions or comments made within the framework of the Services.

In the event that such requests from the Technology Provider and/or the Service Provider are not complied with by the user concerned, by mere legal or judicial mandate, or simply in response to the legitimate interests of the Technology Provider or third parties, the Technology Provider may block and remove from the Services, at any time, the above elements, information, evaluations and contents in the event that it becomes aware of their illegitimacy without prior notice to the users. It may also suspend, deactivate or delete the user's account, if any, without giving rise to any right or monetary compensation in favor of the user.

Professional or clinical use of the Services is expressly prohibited without prior written agreement with the Technology Provider. Access to and use of the tool is strictly limited to personal purposes and may not be used for commercial, medical or clinical purposes without the express authorization of the Technology Provider.

  In the event that a user wishes to use the Services for professional or clinical purposes, a specific agreement must be entered into with the Technology Provider governing such use. Any unauthorized use of the tool for professional or clinical purposes shall constitute a violation of these Terms of Use and may result in immediate suspension of access to the Services, as well as other appropriate legal action by the Technology Provider.

8. HYPER LINKS

Users and, in general, those who intend to establish a hyperlink between their web page and Mediktor (hereinafter, the "Hyperlink") must comply with the following conditions:

1. The Hyperlink will only allow access to Mediktor's home-page or home page, but may not reproduce them in any way, which includes the prohibition to reproduce or link to specific Mediktor's contents or services without the express written authorization of the Technology Provider;
2. A frame will not be created on Mediktor's web pages;
3. No false, inaccurate or incorrect statements or indications shall be made about the Technology Provider, its senior management, its officers or collaborators, or with respect to the content or services provided, whether directly or indirectly;
4. It will not be stated or implied that the Technology Provider or any other third party present on Mediktor, has authorized the Hyperlink or that it has supervised or assumed in any way the services offered or made available on the web page on which the Hyperlink is established. With the exception of those signs that are part of the Hyperlink itself, the web page in which the Hyperlink is established will not contain any brand, name, label, denomination, logo, slogan or other distinctive signs belonging to the Technology Provider or to third parties that are related to the same, in particular, those visible through Mediktor;
5. The web page on which the Hyperlink is established shall not contain information or content that is illicit, contrary to morality and generally accepted good customs and public order, especially with respect to the disabled or especially vulnerable persons such as minors or the elderly, nor shall it contain content that violates any rights of the Technology Provider or third parties.

The establishment of the Hyperlink does not imply, in any case, the existence of a relationship between the Technology Provider and any third party included or existing in Mediktor, on the one hand, and the owner of the web page in which it is established, on the other hand, nor the acceptance and approval by the Technology Provider or such third parties, of its contents or services.

In any case, the Technology Provider may, at any time, urge the persons who have established a hyperlink between its web site and Mediktor, to eliminate the same, subject to any legal and/or judicial actions that may correspond to it.

9. DISCLAIMER OF WARRANTIES AND LIABILITY

By using the Services, the User acknowledges and agrees that no physician-patient relationship exists between the User and the Technology Provider.  The Services do not replace or provide medical advice, diagnosis or treatment. The Platform and the Application should not be used in an emergency situation. Instead, the User should stop using the Services and contact local emergency services and/or his or her physician immediately. Furthermore, the User should never refuse professional advice from a physician, or cancel a medical appointment, due to reliance on information read as a result of the Services.

As noted above, the information provided through the Services is for informational purposes only and is not in the nature of a medical consultation and is not an adequate substitute for medical advice obtained from a physician, general practitioner or other health care provider.

Therefore, if the user has any medical problem related to the information he/she has entered in the Services, he/she shall be solely responsible for whether or not he/she decides to consult a medical professional for such purposes.  

The Technology Provider does not guarantee the availability and continuity of the operation of the Application and / or Platform and the Services provided through it, whether owned or third parties. When reasonably possible, it will give prior notice of interruptions in the operation of the Application and / or Platform and the Services, access to its contents, or the provision of services that apply.

The Technology Provider also does not guarantee the usefulness of the Platform and/or Application and the content and Services made available through the same for the performance of any specific activity or purpose intended by the user thereof.

The Technology Provider does not control or guarantee the absence of viruses or other elements in the contents that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system, although it will adopt the necessary preventive and corrective measures in this area.

The Technology Provider does not absolutely guarantee the truthfulness, accuracy, completeness, timeliness, legality, reliability and usefulness of the contents and Services, in particular those provided, offered, advertised or transferred by third parties outside this entity.

 The Technology Provider may make available to users through the Services technical linking devices (such as, among others, links, banners, buttons), directories and search tools that allow users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The installation of these links, directories and search tools in the Services has the sole purpose of facilitating users' search and access to information, content and services available on the Internet. The results of search tools are provided directly by third parties and are the result of the automatic operation of technical mechanisms, so that the Technology Provider cannot control and does not control these results and, in particular, that among them appear Internet sites whose contents may be illegal, contrary to morality or decency or considered inappropriate for other reasons.

The Technology Provider, as a mere provider of information society services, does not assume, direct or control, nor is it identified in any way with the opinions, comments or actions associated with users, nor does it hold any editorial activity in this area. The user (and, where appropriate, their respective legal representatives) shall be solely responsible for such opinions, comments or actions through the Platform and / or Application.

The Technology Provider also does not assume, share or assist in any way in the actions intended or carried out by the users of the Services. Users (and, if applicable, their respective legal representatives) shall be solely responsible for the actions or measures they intend, undertake or adopt based on the information accessed or transmitted through the Services, on a basic basis, by other users of the same.

The Technology Provider, despite the many prohibitions, rules and recommendations that it addresses to users of the Services, does not guarantee, nor is it responsible in any way that users make use of the same, of the services and content made available through the same in a manner consistent with these General Conditions of Use or the privacy policy, nor that they do so in a diligent and prudent manner. However, it may implement security and detection systems in this area and shall adopt all necessary corrective measures from the moment it has reliable knowledge of possible breaches in this regard, ensuring the overall legitimacy of the services, content, ratings, opinions and comments that may be made through the Application and/or the Platform, without this representing or implying for the Technology Provider any obligation of control at its own expense.

Users of the Services (and, where appropriate, their respective legal representatives) are, in general, solely responsible for the actions, assessments, opinions, comments, content and information that they publish, transmit, communicate or provide through the Application and/or the Platform.

In all of the above cases, the Technology Provider excludes any liability, damages or losses that occur or may occur, to the full extent permitted by the applicable legal system, either against the user, their respective legal representatives or against any other third party.

10. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Technology Provider is the sole and exclusive owner of all intellectual and industrial property rights to the software and all related documentation and systems necessary for the total or partial use of Mediktor. In turn, the Technology Provider is also the owner of the intellectual and industrial property rights of the data, information and creative services contained in the software or, failing that, has the corresponding permission of the legitimate owner.

Intellectual property rights shall mean all patent rights, design rights, data rights, copyrights, know-how, software (including but not limited to source code, source code engines, source data files and object code), software development tools (including but not limited to assemblers, compilers, converters, utilities, compression tools), libraries, algorithms, routines, subroutines, commented and documented code, programmer's notes, system architecture, logical flow, data, computer applications and operating programs, databases and documentation thereof, technical designs and devices, trade secrets, confidential information, technical or commercial documentation and materials), Internet domain names, trademarks, service marks, trade names and goodwill associated therewith, whether registered, registrable, in the process of registration or renewal or not, whether applied for or not, whether in use or not, anywhere in the world as long as they are legally enforceable.

Nothing contained in this Agreement shall be construed directly or indirectly as assigning or granting to the Company or any third party any license, right, title or interest in or to the Mediktor software.

Access to the Services allows the user to store and download a set of files which may contain graphic elements, texts, projects, plans, etc. On such downloaded content, the Technology Provider grants the user a personal, indefinite, worldwide, non-transferable right of access to third parties.

As a condition of your use of the Services, you acknowledge that you will not (and will not permit any third party to):

• Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the services and Contents, unless it has been expressly authorized for that purpose by its legitimate owner or it is legally permitted, in which case, the user must do so under the conditions expressly agreed in this regard.

• decompile, disassemble, disassemble or reverse engineer the software or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming interfaces of the software underlying the software or third party code by any means;

• User shall only use the components and systems received from Technology Provider as set forth herein and shall not license, sell, resell, rent, lease, rent, transfer, distribute or commercially exploit in any manner other than as provided herein.  

• use any equipment, device, software or other means designed to circumvent or remove any form of security measure or copy protection used by the Technology Provider in connection with the software.

• reuse the software, as well as its components or computer systems, to develop a product that is competitive with any of the Technology Provider's offerings.

• The User agrees not to redirect, link or provide access through the Internet, local networks or other means of electronic communication or not, for commercial purposes unless expressly authorized by Teckel Medical.

• All information included in Mediktor or provided by Teckel Medical on behalf of the Company, whether confidential or not, is the exclusive property of Teckel Medical. Under no circumstances shall the exchange of information under this Agreement be construed as a transfer, authorization or license of rights in favor of the Company.

In the event that, as a consequence of the execution and fulfillment of these Terms of Use, the user should need to use computer programs or software owned by the Technology Provider as indicated above, the Technology Provider shall acquire no rights over them other than the non-exclusive and non-transferable right of access required during the execution of the services or the time expressly provided for, shall refrain from making copies and/or introducing variants in them and shall not allow third parties to access and use such programs.

In case of infringement of intellectual property rights by breach of the obligations set forth in these Terms by the User, Teckel Medical shall be entitled to prohibit access and terminate the User from the service with immediate effect.

11. PROCESSING OF PERSONAL DATA

Information regarding the processing of personal data of users by the Technology Provider is detailed and updated through our Privacy Policy.

12. WITHDRAWAL AND SUSPENSION OF SERVICES AND CONTENTS

The Technology Provider and/or the Service Provider, in the event of breach by the User of these General Terms of Use, the Privacy Policy and/or the Cookies Policy of the Platform and/or Application, all of which documents the User fully and unreservedly accepts, may, depending on the cases described in these documents, deactivate or delete the User's account or prevent the User from using the Services, without this giving rise to any indemnification, compensation or right whatsoever in this area for the User's breach of his or her specific obligations.

Likewise, the Technology Provider reserves the right to block and remove from the Services, at any time, without prior notice to the user, the publication of data, elements, evaluations, comments, opinions and, in general, any content that is or may be contrary to the applicable law, to the rules and to its own policies and conditions.

In any case, the Technology Provider and/or the Service Provider reserve the right to take any legal or judicial action that may be appropriate against such actions.

13. APPLICABLE LAW AND JURISDICTION

These General Conditions of Use are governed, in each and every one of its ends, by the applicable Spanish law, resulting from the Services, in case of conflict or divergence in the interpretation and/or execution of the same, or any other of the particular conditions provided with respect to the Services, with waiver of any other jurisdiction that may correspond to the parties, to the competent Courts and Tribunals of Barcelona.

14. INFORMATION ABOUT THE ONLINE DISPUTE RESOLUTION PLATFORM

Users from the European Union, Norway, Iceland or Liechtenstein can use the EU online dispute resolution platform offered by the European Commission in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Consumer Dispute Resolution Regulation). The platform is free of charge and available on the website: http://ec.europa.eu/odr.   

The Technology Provider is not involved in any online litigation pending resolution and does not subscribe to any Alternative Dispute Resolution Entity for Consumer Disputes unless required by the current legislation of the different EU Member States.

Users may also direct their disputes to the Technology Provider via the following email address: . info@mediktor.com